FREQUENTLY ASKED QUESTIONS
General Questions
What makes your brand unique compared to other luxury brands?
Our brand combines the excellence of traditional craftsmanship with innovative technologies. Each product is an expression of timeless elegance and is made from exquisite materials to meet the highest standards of quality and style.
Where are your products manufactured?
Our products are manufactured in selected factories known for their outstanding craftsmanship. We place great emphasis on local manufacturing and sustainable processes to ensure excellence and integrity.
Are your products sustainable and environmentally friendly?
Yes, we are committed to sustainability and carefully select our materials and manufacturing processes to minimize environmental impact. Our packaging is also recyclable and we support environmentally friendly initiatives.
How can I choose the right product for my skin type?
We recommend reading our detailed product descriptions and looking at the ingredients. Our customer service is always available to provide you with individual advice.
Haute Couture
How long does it take to complete a haute couture piece?
The creation of a Haute Couture piece can take several weeks to months, depending on the complexity of the design. Every detail is crafted by hand to ensure perfection and uniqueness.
Can I book a private consultation or fitting?
Of course. We offer personal consultations and fittings in our studio. Please contact us to arrange an appointment.
What materials are used for your haute couture collection?
We only use high-quality, noble materials such as silk, cashmere and the finest leather. Each material is carefully selected to meet the highest standards of elegance and durability.
Hair Care
Are your hair care products suitable for all hair types?
Yes, our hair care products are designed for all hair types and offer customized solutions for different hair needs, from fine to thick hair.
How often should I use your hair care products?
The frequency of use depends on your hair type and the desired result. Our shampoos and conditioners can be used daily, while more intensive treatments are recommended 1-2 times a week.
Is there a specific skincare routine you recommend?
For optimal results, we recommend a care routine that consists of a thorough cleanse, a nourishing conditioner and a weekly intensive treatment to keep your hair healthy and shiny.
Are the hair care products free of harmful chemicals?
Yes, our hair care products are free of sulfates, parabens and other harmful chemicals. We use natural and gentle ingredients to promote the health of your hair.
cosmetics
Are your cosmetic products dermatologically tested?
Yes, all our cosmetic products are dermatologically tested to ensure their skin compatibility and safety. They are suitable for all skin types, including sensitive skin.
Do you use cruelty-free ingredients?
Yes, our products are cruelty-free and we only work with partners who are also committed to this ethic.
How long is the shelf life of your cosmetic products?
The shelf life of our cosmetic products is usually 12-24 months after opening. Please note the individual information on the packaging.
Are there any makeup tips for a natural, elegant finish?
Yes, we recommend taking good care of your skin and using a light foundation or tinted moisturizer to even out your complexion. A touch of blush and subtle highlighter add natural accents, while a classic lipstick completes the look.
facial cleansing devices
How often should I use the facial cleansing devices?
For best results, we recommend using the facial cleansing devices 1-2 times a day. Our devices are gentle on the skin and help to deeply cleanse the pores.
Are the devices suitable for sensitive skin?
Yes, our facial cleansing devices are designed to be safe even for sensitive skin. You can adjust the intensity of the cleansing to ensure gentle yet effective care.
How do I clean and maintain the facial cleansing devices?
After each use, you should rinse the device with warm water and mild soap. Make sure to dry it thoroughly before storing it. Regular cleaning ensures that the device remains hygienic.
Is there a guarantee on your cleaning equipment?
Yes, we offer a one-year warranty on our facial cleansing devices. If there are any problems, you can always contact our customer service.
Order & Delivery
Do you offer international shipping?
Yes, we ship worldwide. Please note that additional shipping and customs fees may apply depending on your country.
What is your return policy?
If you are not satisfied with your purchase, you may return unused products within 30 days of receipt. For more information, see our Return Policy.
Can I change or cancel my order later?
Unfortunately, orders cannot be cancelled or changed once they have been placed. However, if you are not satisfied with your purchase, you can return unused products within 30 days of receipt. For more information, see our Returns Policy.
Care & Maintenance
How do I properly care for my haute couture clothing?
We recommend having your haute couture pieces professionally cleaned. Store the clothing in a cool, dry place and use breathable garment bags.
Which products do you recommend for the care of your cosmetic tools?
For our cosmetic tools, we recommend special cleaning agents that are gentle yet thorough to extend the life of your tools.

YOU DIDN'T FIND AN ANSWER TO YOUR QUESTION?
We will be happy to advise you if you did not find a suitable answer among the frequently asked questions.